We are committed to ensuring that all our residents are treated with the upmost care and dignity. Whilst providing residents with activities and new experiences to be able to live a happy and contented lives full of wonderful experiences and memories.
Staff will always knock and wait before entering a service users bedroom.
A patient’s/resident’s preference to be addressed by their preferred name.
All bedroom doors are fitted with door locks that meet the criteria laid down by Leicestershire and Rutlandfire authority to ensure emergency access for staff whilst enabling residents to lock their doors with no fear of entrapment.
Mail is delivered to the addressee on arrival unless we are asked to make alternative arrangements.
This is financed by the resident/relative. The home also has a BT portable system.
Trust is an integral part of our ability to provide consistent high standards of care.
Residents have the right to access all of their personal records kept at the Home.
A resident may nominate someone else such as the next of kin or person holding a Power of Attorney to access the records on their behalf.
